Contact and Appointments
Now Legal Solicitors LLP
4 Brunel Way
Segensworth East
Fareham
Hampshire
PO15 5TX
Tel: 01489 865170
E-mail: [email protected]
Fax: 01489 865171
Join Our Team
We are looking for individuals with the right attitude and aptitude to join our growing team. Please send you CV with a brief covering email to: [email protected]
Legal Notice
Name of company
Now Legal Solicitors LLP
Company Registration Number:
OC 321612
VAT no.
889 9241 50
Authorised and Regulated by the Solicitors Regulation Authority.
SRA No: 446400
Complaints Handling
We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.
Complaints can be made to the SRA or the Legal Ombudsman.
The Legal Ombudsman will assist if you are unhappy about:
- The work we have done for your, or
- Your Bill
The SRA deal with matters relating to a Firm’s behaviour, such as:
- Telling lies
- Stealing
- Shutting down without notifying you
- Breaking the regulations
Legal Ombudsman
We have a procedure in place which details how we handle complaints, a copy of which can be obtained by request. We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.
The Legal Ombudsman can investigate the complaints up to one year from the act/omission; or one year from when the complainant should reasonably have known there was cause for complaint.
If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:
Visit www.legalombudsman.org.uk
Call 0300 555 0333 between 8:30am to 5:30pm.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 020 from both mobiles and landlines.
Calls are recorded and may be used for training and monitoring purposes.
For minicom call 0300 555 1777
Email: [email protected]
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Do not send original documents to the Legal Ombudsman. They will scan any documents you send to take computer copies and then destroy the originals.
The SRA
If you wish to make a complaint to the SRA then a report form can be located on: www.sra.org.uk/consumers/problems/report-solicitors
The report can be emailed to the SRA at: [email protected]
The address of the SRA is: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RB